SHIPPING

RETURNS & REFUNDS

Right of withdrawal

​

 Unless an exception applies, the User may have the right to withdraw from the contract within the period specified below (usually 14 days) for any reason and without justification. The User can find further information on the right of withdrawal in this section.

​

Who has the right of withdrawal

Unless one of the exceptions listed below applies, Users acting as European Consumers have the legal right to withdraw from contracts concluded online (distance contracts) within the period of time specified below for any reason and without the need for justification.

Users who do not meet these requirements do not enjoy the rights described in this section.

​

Exercise of the right of withdrawal

To exercise the right of withdrawal, the User must send the Owner an unequivocal communication of his intention to withdraw from the contract.

To this end, the User can use the standard withdrawal form found in the definitions section of this document. However, the User is free to express his intention to withdraw from the contract in any other suitable form. In order to respect the period within which the right must be exercised, the User must send the declaration of withdrawal before the withdrawal period expires.

When does the withdrawal period expire?

• In case of purchase of goods, the withdrawal period expires after 14 days from the day on which the User or a third party - appointed by him and other than the courier - takes possession of the goods.

• In case of purchase of several goods ordered together but delivered separately or in case of purchase of a single good made up of different lots or pieces delivered separately, the withdrawal period expires after 14 days from the day on which the User or a third party - from these appointed and other than the courier – takes possession of the last of the goods, lots or pieces.

​

Effects of withdrawal

The Owner reimburses all payments received including, if made, those relating to delivery costs to Users who have correctly exercised the right of withdrawal.

However, the higher cost resulting from the choice of a particular delivery method other than the cheapest standard delivery offered by the Owner will remain the responsibility of the User.

The refund takes place without undue delay and in any case within 14 days from the day on which the Owner was informed of the User's decision to withdraw from the contract. Unless otherwise agreed with the User, the refund is made using the same means of payment used for the initial transaction. The User does not have to bear any costs as a result of the withdrawal.

… on contracts for the purchase of material goods

Unless the Owner has offered to collect the goods, the User is required to return them to the Owner or to another person authorized by him to receive them without undue delay and in any case within 14 days from the day on which he communicated his intention to withdraw from the contract.

The deadline is met if the delivery of the goods to the courier or other authorized person takes place before the expiry of the 14-day period described above. The refund may be withheld until the goods are received or until the User has provided proof of having returned them.

The User is responsible for the decrease in the value of the goods deriving from a use of the goods other than that necessary to establish their nature, characteristics and functioning.

The return shipping costs are borne by the Owner.

​

Exceptions to the right of withdrawal

There is no right of withdrawal from contracts:

• the supply of made-to-measure or clearly personalized goods;

• the supply of goods which are likely to deteriorate or expire rapidly;

• supply of sealed audio or video recordings or sealed computer software which have been unsealed after delivery;

• supply of sealed goods which are not suitable for being returned for hygienic or health protection reasons and which have been opened after delivery;

• for the supply of goods or services whose price is linked to fluctuations in the financial market which the Owner is unable to control and which may occur during the withdrawal period;

• for the provision of accommodation for non-residential purposes, the transport of goods, car rental services, catering services or services relating to leisure activities if the contract provides for a specific date or period of performance;

• the supply of goods which, after delivery, are, by their nature, inseparably mixed with other goods;

• for the supply of alcoholic beverages, the price of which has been agreed at the time of conclusion of the sales contract, the delivery of which can only take place after thirty days and the actual value of which depends on market fluctuations which cannot be controlled by the Owner;

• in which the Consumer has specifically requested a visit by the Owner for the purpose of carrying out urgent repair or maintenance work. If, on the occasion of this visit, the Owner provides services in addition to those specifically requested by the Consumer or goods other than the spare parts necessary to carry out maintenance or repairs, the right of withdrawal must be applied to these additional services or goods;

• for the supply of newspapers, periodicals and magazines with the exception of subscription contracts for the supply of such publications;

• concluded at a public auction;

• supply of digital content on non-material support, when the execution has begun with the express consent of the User and with the acceptance of losing the right of withdrawal;

• of supply of services after the service has been completely performed, when the execution has begun with the express consent of the User and with the acceptance of losing the right of withdrawal following the complete execution of the contract;

Legal guarantee of Product conformity

According to European legislation, the seller guarantees the conformity of the goods sold for a minimum period of 2 years from delivery. Therefore, the seller is obliged to ensure that the purchased goods have the promised or reasonably foreseeable quality, functionality or characteristics for at least two years from the time of delivery to the buyer.

If Users act as European Consumers, the legal guarantee of conformity of the goods applies to the items available on this Application in accordance with the laws of the country in which they usually reside.

The national laws of that country may grant such Users broader rights.

Consumers who are not acting as European Consumers may have rights to a guarantee of conformity under the legislation of the country in which they habitually reside.